Welcome to Jaipur Murti Bhandar (“us,” “we,” or “our”). This Return and Refund Policy outlines the terms and conditions governing the return, refund, and exchange of products purchased from our website [www.jaipurmurtibhandar.com] (the “Website”). By placing an order with us, you agree to the following return and refund policies.
Returns and Exchanges
We want you to be completely satisfied with your purchase from Jaipur Murti Bhandar. If you are not happy with your order, you may request a return or exchange within 7 days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:
- The product must be unused, undamaged, and in its original condition.
- The product must be accompanied by the original proof of purchase or receipt.
Initiating a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at Jaipurmurtibhandar@gmail.com to request a Return Authorization (RA) number.
- Clearly write the RA number on the outside of the package being returned.
- Package the item securely to prevent damage during transit.
- Ship the package to the address provided by our customer service team.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to the original method of payment within 14 business days. Please note that the time it takes for the refund to appear in your account may vary based on your bank or credit card provider.
Exchanges
If you wish to exchange an item for a different product or size, please follow the return process outlined above and place a new order for the desired item on our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund, depending on your preference.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or customized products, gift cards, and sale items. These items will be clearly indicated on the product page.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at Jaipurmurtibhandar@gmail.com.
Thank you for choosing Jaipur Murti Bhandar. We value your satisfaction and strive to provide a seamless shopping experience.